For the past 11 years the Broker Service Survey (BSS) has been shaking up the insurance industry. Why? Because it’s the biggest impartial and comprehensive broker survey of its kind. The survey is now closed and the results are being analysed.
The Broker Service Survey report is delivered electronically as a digital edition to allow fast access to its contents after purchase.
BSS is essential reading because it provides:
Privileged access to informed market sentiment from business-placing staff in key broker segments about their capacity providers services, all in their own words.
The inside track on which service levels matter most to each broker group, why they use particular capacity providers and the amount of business they place.
A measurement of loyalty with unique net promoter scores (NPS) that identify the varying loyalty levels brokers have for their capacity providers.
The report will be available in three levels of insight:
Level One provides all data showing broker rankings of insurer performance across all the service factors.
Level Two adds further insight through verbatim comments from brokers.
Level Three adds further insight into broker expectations of future trends in insurance.